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Dr.ir. A. van der Wiele Person

Dr.ir. A. van der Wiele

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Expertise Quality Management; Performance Improvement; Management Consulting; Organisational Change
Expertise (NL) Quality Management; Performance Improvement; Management Consulting; Organisational Change
Digital Author ID info:eu-repo/dai/nl/074926640
Addition Program Director Masters Course on Management Consulting

Active as

Associate professor
Organisation Department of Management of Technology and Innovation (EUR)
Chair (EN) Quality Management & Performance improvement
Chair (NL) Quality Management & Performance improvement
Phone +31-10-4082008
Email awiele -at- rsm. nl
URL http://www.rsm.nl/tvanderwiele

Publications

(the most recent at the top)
Perceptions About The ISO 9000 (2000) Quality System Standard Revision And Its Value: The Dutch Experience
Mystery shopping: A tool to develop insight into customer service provision
A transparent role of information systems within business processes: A case study
Mystery Shopping: In-depth measurement of customer satisfaction
A Study On The Applicability Of SERVQUAL Dimensions Of Web Sites
All publications..

Completed research projects

(the most recent research is at the top)
Researcher Organizational control systems and performance evaluation
Researcher Marketing implementatioan and organisation

Classification

A55000 Management, accountancy
D43000 Economics

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