Erasmus Research Institute of Management (ERIM)
Erasmus University Rotterdam
RSM Erasmus University / Faculteit Bedrijfskunde
Erasmus School of Economics
Recognizing the importance of privacy management as a business process and a business
support process, this paper proposes the use of service level agreements around privacy
features, including qualitative and quantitative ones. It also casts privacy management into a
business perspective with benefits and costs to either party in a process.