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Organizational Memory Information Systems (OMIS)

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Title Organizational Memory Information Systems (OMIS)
Period 01 / 1998 - 01 / 2004
Status Completed
Research number OND1282617

Abstract

Objectives Organizational memories contain knowledge (explanations, predictions and technologies), information (representations of knowledge, ideas, norms, events and objects in reality), norms and values of a group, and personal organizationally accessible skills, knowledge and information. The IT-field has put much effort in the past to elicit, formalize and represent knowledge and information in formal systems. The new developments in CSCW systems do emphasize the developments in interest on informal processes and tacit content (norms and values and the skills side of the memory). The OMIS concept wants to reconcile both development, but than is confronted with problems of the complexity of modeling the diverse and complex content, problems of linking the formal and informal, explicit and tacit, and problems of combining memory sources from very different sources. This project wants to contribute on these three fields by providing conceptual and methodological concepts for design and analysis of the OMIS systems. Methods The problems of complexity of modeling has been theoretically explored, leading to three main requirements of OMIS modeling: treating complexity, treating diversity, and person-computer cognitive nearness. These three requirements are further explored in the selection of relevant modeling tools, and the development of sourcing an OMIS project with clear and consistent modeling tools. One of the modeling tools more specifically, supports analyzing informal processes and tacit knowledge via social network analysis. This study is executed by a survey study at Sonera Finland. Problems of linking formal and informal, tacit and explicit dimensions of an OMIS are studied by the cases of ERP-memory mismatches in user stages and the analysis of the memory content of E-commerce systems. The ERP systems provide very explicit and formal content. This content is analyzed to its fit with other memory content, being less formal a...

Related organisations

Related people

Project leader Dr. A.B.J.M. Wijnhoven

Related research (upper level)

Classification

A55000 Management, accountancy
D43000 Economics

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