Quality management in the face of error: On staying task focused
09 / 2009 - 09 / 2013
Website Kurt Lewin Instituut
Everybody occasionally makes an error. Whether these errors have (serious) negative or positive consequences, depends at least partially on how we handle our errors. The current project focuses on two error-handling approaches: error mastery and error aversion. While error mastery is known to result in better task/organizational performance than error aversion, little is known about why this is the case. Combining theoretical insights from psychological and management literatures, a model of mediators in the error approach–performance relationship will be developed and tested. The findings will help us understand how to reduce negative error consequences and increase learning opportunities.